Frequently Asked Questions

General Questions
  • Q: Does this service cost any money?

    A: A 4-month subscription to text2quit costs $29.99. You will have access to the text messages, emails, and web portal for 4 months. After that, you will have the option to renew your subscription to continue using the program.

    If you have been given an activation code, there is no cost to subscribe to text2quit. The length of your subscription varies based on settings from your organization. In most cases, sponsored subscriptions will last for 1 year.

  • Q: Do I get charged for text messages?

    A: You may be charged standard text message and data fees according to your plan with your wireless carrier. If you have an unlimited text message plan that includes sending and receiving text messages, you will not be charged any additional fee for using text2quit. If you do not have an unlimited text message plan, you will be charged standard message and data rates by your carrier.

  • Q: What if I have pay-as-you-go or pre-paid cell phone?

    A: You may be charged standard message and data rates according to your plan with your wireless carrier. If you have an unlimited text message plan that includes sending and receiving text messages, you will not be charged any additional fee for using text2quit.

  • Q: Is this service available to every mobile phone subscriber in the United States?

    A: A: The majority but not all of mobile carriers are providing this service. It is available to over 96% of people with cell phones. You can find the full list of participating carriers here.

  • Q: What will happen with my personal information?

    A: Information collected from you during registration is used for the sole purpose of enrolling you in the text2quit service so you can receive text2quit messages. Your information is not sold or shared with any third parties. If your text2quit subscription is being sponsored by an organization, the organization may have access to your data. If they have your permission, they may contact you about the service or related services. Click here to review the text2quit Privacy Policy.

  • Q: What happens if I'm sent a message but I'm in area where I don't have any reception?

    A: Once you return to an area with reception, the message will be delivered to your mobile phone. Carriers will generally try for up to 48 hours to deliver a message to a phone.

  • Q: Do you share my personal information with any 3rd parties?

    A: A: Voxiva does not share any information with 3rd parties. The only people with access to the personal data are a select few Voxiva administrators. If your account is being sponsored, the sponsoring organization will have access to your data.