Frequently Asked Questions

Troubleshooting
  • Q: I am trying to sign up for text2quit and it won't work. What do I do?

    A: If you have been given an activation code or have a pre-paid activation code from a gift card, click here to sign up. You will be prompted to enter your activation code.
    If you do not have an activation code or a gift card, click here to sign up. You will be prompted to enter your payment information. Once you have signed up, you will receive a text message on your mobile phone asking you to confirm your participation in text2quit. You must reply "yes" to this message to begin receiving messages and to access your online web portal. Email info@text2quit.com if you need assistance.
    The service may not be available on all mobile carriers. Click here for a list of participating carriers.

  • Q: I lost my cell phone. What should I do?

    A: If you have a new cell phone with a different number, email info@text2quit.com for help.

  • Q: I changed cell phone numbers. What should I do?

    A: If you have a new phone number, email info@text2quit.com for help.

  • Q: I am having trouble signing up. What should I do?

    A: If you have trouble signing up for text2quit, you can email your issue to info@text2quit.com.

  • Q: What if I've forgotten my password to log into the website?

    A: Click on the button that says "Forgot password". You will be asked to enter your mobile phone number, answer to your verification question, and then give the option to receive an email or a code on your cell phone to reset your password.

    After multiple unsuccessful attempts at logging in, the system will disable your login and lock you out. To reset your password and unlock your account, send an email to info@text2quit.com.